Contact Center & Sales
Customer Support
Fast, friendly support across chat, email, and phone.
Our customer support agents handle tickets, live chat, and calls with the tone and product knowledge your brand needs, covering the hours your customers actually reach out.
What They Do
- Respond to customer tickets, chats, and calls
- Troubleshoot product and account issues
- Maintain CRM and helpdesk records
- Escalate complex cases to the right team
- Track satisfaction and response-time metrics
Skills & Tools
Helpdesk software (Zendesk/Intercom)CRM systemsWritten & verbal EnglishDe-escalationMultitasking across channelsProduct knowledge retention
Why Outsource from MENA?
- Senior MENA talent trained to U.S. delivery standards, not junior generalists learning on your dime.
- Typically 40–60% lower cost than an equivalent U.S. hire, with no drop in quality or communication.
- Fully managed by Pinnacle — we handle sourcing, vetting, payroll, and performance so you just manage the work.